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Free articles on business, performance, management by Robert Bacal


Why Improving Performance Management Systems Is So Difficult - Part 1

 By Robert Bacal - One of the salient aspects of working with companies wishing to improve performance appraisal and management systems is the simple repetition of a phenomenon. Most companies redesign their performance management systems. Sometimes they attempt total redesigns. Sometimes it's tweaking it, changing the forms and so on. Perhaps the strangest thing is the common result most companies receive. (Added: 1-May-2001 Hits: 829 )

Free Article - Are You Getting The Bad News You Need? (For Managers)

 By Robert Bacal - One of the worst feelings a government manager, executive or supervisor can experience is that dreadful sinking feeling that occurs when it is discovered that something bad you should have known about wasn't conveyed to you in a timely and useful way. (Added: 25-Apr-2001 Hits: 699 )

Getting Heard By Your Boss

 By Robert Bacal - No matter where you sit in your organization, you probably have a boss. Part of the satisfaction of any job is seeing your ideas and suggestions successfully implemented. And one of the most frustrating things (and a morale buster) is dealing with a boss who seems uninterested in your contributions, or just plain doesn't listen. I'm going to help you get heard by your boss, and have a better chance of having your ideas used. (Added: 11-Dec-2000 Hits: 906 )

Seven Dynamics of Change - Free Article

 By Robert Bacal - Whatever the kinds of change that people encounter, there are certain patterns of response that occur and re-occur. It is important that change leaders understand some of these patterns, since they are normal outcomes of the change process. Understanding them allows leaders to avoid over-reacting to the behaviours of people who, at times, seem to be reacting in mysterious, non-adaptive ways. (Added: 25-Apr-2001 Hits: 717 )

Management Skills - Dealing With Angry Employees

 By Robert Bacal - Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose on an everyday level. Managers play a critical role in determining which of these results will come about. The way the manager deals with conflict and anger will set the climate for employees. (Added: 25-Apr-2001 Hits: 1267 )

Why Employee Ranking Systems Lead To Disaster 

 By Robert Bacal - As with many performance management techniques, however, where you find a manager succeeding with a ranking system, we guarantee you will find a manager who would succeed with scribbling performance appraisals on toilet paper. In other words, in spite of the system! (Added: 5-Feb-2002 Hits: 788 )

Where's The Beef In Management Approaches

 By Robert Bacal - The bottom line in effective management is that you exert your effect on the world through your actions...what you do every day...the conversations you have, the decisions you make, the planning you do. Having good ideas, or a "politically correct" management philosophy does not guarantee that you will be an effective leader. Your behaviour determines your effectiveness. (Added: 25-Apr-2001 Hits: 746 )

Applying Critical Thinking - An Important Survival Skill For Companies

 By Robert Bacal - Every day we make decisions. In the workplace and in our private lives we act on information (incoming and what we already know), to determine our actions, and by extension, affect those around us. Should we revise a certain policy? Should we begin a formal approach to managing poor performance? Who should do what work (Added: 25-Apr-2001 Hits: 809 )

Internal Communication Strategies - The Neglected Strategic Element  - Free Article

 By Robert Bacal - The development of a strategic internal communication strategy, and it's implementation can provide a number of benefits to organizations. To achieve those benefits we need a coordinated, comprehensive, long term communication approach. (Added: 19-Feb-2003 Hits: 675 )

The Curse of Compromise On TQM and Quality Improvement

 By Robert Bacal (Added: 25-Apr-2001 Hits: 721 )

Effectiveness And Activity - Focus On The E!

 By Robert Bacal - Simply put activity refers to WHAT one does, and how much one does. Effectiveness refers to WHY one does what one does, and whether it contributes to the overall mission of the organization. (Added: 25-Apr-2001 Hits: 658 )

Look Over Yonder Wall - Managing Change

 By Robert Bacal - An organization's ability to deal with drastic negative change will depend primarily on the degree to which management has demonstrated its competence in the past. If management has fostered a sense of trust and credibility, has communicated effectively, and has demonstrated effective planning and decision making skills, the change adjustment period will be shortened, and the organization will have a much easier time of normalizing what it does after the change implementation. (Added: 25-Apr-2001 Hits: 783 )

Internal Communication Strategies-Neglected Strategic Element 

 By Robert Bacal - However, few organizations address INTERNAL communication in the same way. Determining what should be communicated to staff, when it should be communicated, and how it should be communicated is often left up to the decisions of individuals made when there seems to be a need. (Added: 25-Apr-2001 Hits: 1945 )

Gathering Customer Satisfaction Data Every Staff Member A Researcher

 By Robert Bacal - . The approach we are going to discuss focuses on using each and every staff member who interacts with clients in a systematic and organized process to gather client satisfaction information. (Added: 25-Apr-2001 Hits: 637 )

Leadership, Communication

 By Robert Bacal - Leadership has as it's corner stone, the ability to communicate. When we use the word communicate, we are referring not only to the words one uses to transfer factual information to others, but also to other "messages" that are sent and received. What might these other messages be? Related to change the leader sends a good number of messages. These are listed below (Added: 25-Apr-2001 Hits: 2323 )

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