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Top : Customer Service
Career and Job Success Public Library:
Customer Service
free articles about providing great customer service regardless of industry
Providing Excellent Internal Customer Service
By Donna Earl - Good customer service does indeed begin at home and this article shows how to help your organization foster a great internal customer service environment that will be passed onto your external customers. (Added: 9-Sep-2008 Hits: 364 )Predicting Service Levels - Managing Information (customer management article, Melbourne, Victoria, Australia)
By Derek Stockley - Learn why your organization should know how to predict service requirements. Managing this information is key to your company's success. Also learn some strategies that will help you predict your service levels. (Added: 3-May-2006 Hits: 704 )How To Write Effective Complaint Letters
By n a - If you are on the receiving end of poor customer service, here's several suggestions for expressing your dissatisfaction. And if you are a provider of a service, use this advice to let your customers know how important it is that you hear their concerns and complaints. (Added: 28-Nov-2008 Hits: 408 )The 5 Faces of Your Customer
By Wendy Montes de oca - This is a discussion of one of the author's favorite business books. Here's a recap of the 5 stages of the customer life-cycle and how your small business can benefit from each. (Added: 1-Dec-2008 Hits: 361 )Providing Competitive Customer Care
By Terry Sinnott - Eight customer care tips are provided here. Learn why effective leadership is the number one key to providing excellent customer service. (Added: 9-Sep-2008 Hits: 257 )It's All About Relationships, People!
By Andy Jordan - A PM succeeds or fails based on their relationships, but how do you actively manage them? Here we look at three key aspects of CRM for project managers. (Added: 1-Dec-2008 Hits: 344 )Health Care Organizations: Process for Handling Patient Grievances
By Patrice Spath - To meet the CMS Conditions of Participation regulations, hospitals must have a systematic mechanism for investigating patient grievances. Learn how to create a process that complies with requirements. (Added: 28-Nov-2003 Hits: 600 )Why Zappos Pays New Employees to Quit
By Bill Taylor - Read this article to find out how this internet shoe company consistenly provides great customer service. Quite innovative! (Added: 9-Sep-2008 Hits: 428 )Five Things More Important than WHAT You're Selling - I
By Dr. Lynella Grant - Buyers care more about how the deal is handled than what's for sale. Pay more attention to the HOW of the deal (Added: 11-Feb-2004 Hits: 1063 )Strategize For Customer Loyalty!: Small Business Marketing - BusinessTown
By Unknown - It takes a lot less money to increase your retention of current customers than to find new ones-but I know I don't give it as much effort as I should because it does take a lot of energy and effort!" (Added: 14-Apr-2001 Hits: 1419 )Seven Steps To Remarkable Customer Service
By Joel Spolsky - A first-hand account of providing remarkable customer service. One suggestion for 'fixing things two ways' is particularly interesting. One other step, 'memorizing awkward phrases' is also advice you won't want to forget. (Added: 9-Sep-2008 Hits: 583 )Providing Quality Web-Based Customer Service
By James Lester, Micheal Lough - This short article presents several good reasons why your business wants to provide quality web-based customer service. Learn how your customers define a well-planned and user-friendly web-site. (Added: 9-Sep-2008 Hits: 287 )Branding Fiasco -- Better Be Who You Say You Are!
By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 963 )Keeping Up With the Vigilante Consumer
By Patricia Fripp, CSP, CPAE - Superb customer service can make all the difference. We have to exceed the vigilante consumers' expectations. Here are some strategies for success. (Added: 21-Feb-2002 Hits: 1032 )Power-Up Article - Dis-Un-Empowerment
By Scott Simmerman - An article on Dis-Un-Em,powerment, focused on helping people improve customer loyalty. It shares ideas for improving organizational and personal effectiveness. (can be printed - not for reproduction or distribution, please) (Added: 14-Apr-2001 Hits: 1572 )| Library Home Page |
Pages Updated On:
3-May-2012
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