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Free articles about call centers and customer service


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On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service : Call Centers

Customer Service : Call Centers

Taking The Lead In The Customer Satisfaction Game

 By K. Jackson - Create surveys that demonstrate how successfully your call center serves customers. (Added: 18-Apr-2001 Hits: 1969 )

Coaching and Developing Call Center Staff, JJ, Lauderbaugh

 By JJ Lauderbaugh - In this fast-paced, shrinking world, call centers and other pockets of people answering phones, have become a way of business life. In developing tomorrow's work force today, managers are finding that coaching call center staffs to take full responsibility for customers' experiences is a necessity. It increases productivity and company and department images. It also helps to maximize sales, and retain internal and external customers. (Added: 18-Apr-2001 Hits: 2744 )

The Human Side of Call Centers in High-Tech Companies

 By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 1802 )

Reinventing The Call Center- Customer Service for the Digital World

 By NA - Call Centers have been the human interface point for years in areas like catalog sales and order-taking, telephone solicitation, and post-sale service (complaints and returns.) With the e-commerce boom, call centers have become even more important since they play these roles in organizations that may have no other physical presence or means for human contact. (Added: 18-Apr-2001 Hits: 1921 )

Reengineering call centers: Reengineering and Continuous Improvement

 By Jeff Hiatt - Business Process Reengineering (BPR) offers call center managers opportunities for operational improvements and cost savings. In many call centers, both Customer Service and This paper summarizes the challenges for call center managers today in the areas of operating costs, service levels and new technology, and discusses the potential for reengineering to allow managers to break out of the traditional cost vs. service trade-off. (Added: 18-Apr-2001 Hits: 1653 )

How Do I Deal With Angry Customers?

 By Dave Taylor - This question and answer article speaks to those call center support persons. See how the author proposes you deal with angry, sometimes irrational customers. Learn how to get through the tough customer interactions. (Added: 28-Mar-2006 Hits: 1301 )

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Pages Updated On: 31-Aug-2010 - 13:55:06