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Total Quality Management articles online


Frequently Asked Questions about the Malcolm Baldrige Quality Award

 By NIST - In the early and mid-1980s, many industry and government leaders saw that a renewed emphasis on quality was no longer an option for American companies but a necessity for doing business in an ever expanding, and more demanding, competitive world market. But many American businesses either did not believe quality mattered for them or did not know where to begin. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve world-class quality. (Added: 12-Nov-2000 Hits: 2227 )

Variability Reduction and the Taguchi Approach in Manufacturing - Succeed with TQM

 By Ron Kurtus - Explanation of the quality concept of variability reduction or the Taguchi approach. (Added: 24-Mar-2003 Hits: 1467 )

Approaches to Organizational Change

 By David Chaudron - Re-engineering and TQM: (Added: 21-Apr-2001 Hits: 1706 )

Prevent Mistakes with Poka-Yoke - Succeed with TQM

 By Ron Kurtus - Explanation of how to prevent mistakes in manufacturing and service industries by using such things as poka-yoke devices and idiot-proof design (Added: 24-Mar-2003 Hits: 1545 )

Management Gurus - Condensed Theories

 By Lyndsay Swinton - If you need to know who's who in management but haven't got time to wade through stacks of books, relax because in a cup of coffee's time you'll be an expert on management gurus through the ages. Read on... no fluff, no filler, just facts. (Added: 15-Aug-2004 Hits: 1101 )

Baldridge Award - Is It Worth It?

 By Taran March - Since Congress established the Malcolm Baldrige National Quality Award program in 1987, the program has helped disseminate best practices across the United States and make quality a national priority. The Baldrige not only recognizes superior businesses but also increases understanding of the elements critical for performance excellence. (Added: 12-Nov-2000 Hits: 1469 )

Total Quality Management (TQM) As Organizational Change

 By Robert Bacal - Moving to TQM is like any other organizational change. It must be managed effectively, and leaders of the change must take into account aspects of the organization's current "culture". (Added: 14-Nov-2000 Hits: 3077 )

Basic Principles of Total Quality Management (TQM) - Succeed with TQM

 By Ron Kurtus - The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes. (Added: 24-Mar-2003 Hits: 2571 )

The Cost of Quality

 By Quarterman Lee - Traces the life of a defect and the associated costs. Dramatic presentation of the benefits of defect prevention. (Added: 8-Mar-2003 Hits: 2107 )

Little-Bitty Quality Steps - Thirty-Two Small Steps

 By Robert Bacal - What can you do to improve the quality of your organization's services and products? You don't need grandiose master plans at this point, but consider some ideas about the wee things that you can do in the upcoming year (Added: 14-Oct-2000 Hits: 2033 )

Total Quality Management (TQM)- What Is It? What's It Mean?

 By Robert Bacal - If you are reading this, it is likely that you already know what we mean when we use the term Total Quality Management. Still, it's a good idea to define the term, and provide a brief overview. (Added: 14-Dec-2000 Hits: 3524 )

Hospitals: Get Your Quality Planning in Order

 By Patrice Spath - If performance improvement in your organization lacks clear direction, it's time to revisit your quality planning process. Leaders must agree on which key processes need the most attention before you can aggressively address the differences between current performance and your desired strategic goals. (Added: 28-Nov-2003 Hits: 1228 )

Deming Distilled -- Essential Principles of TQM

 By A. Mead - distilled from Deming's works and 14 points (Added: 15-Oct-2000 Hits: 2990 )

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